REFUND POLICY

A LEGAL DISCLAIMER

Return Policy

We stand by the quality and intention of every candle we create. To keep things transparent and fair for everyone, please review our return and refund guidelines below.

Returns

Returns are only accepted for the following reasons:
• You received the wrong product
• The item arrived damaged or defective

To qualify for a return, the product must be unopened, unused, and in its original packaging.

No Returns on Used Candles

Once a candle has been lit, burned, or altered in any way, it is not eligible for return or refund. Used candles cannot be resold or inspected in their original condition, so all sales on used items are final.

Refunds

Refunds are issued only on unopened, unused products that meet the return criteria above. Once the returned item is received and inspected, your refund will be processed to your original payment method. Please allow standard processing times for your bank or payment provider.

Wrong Item Received

If you were sent the wrong product, contact us within 7 days of delivery. We will correct the order at no cost to you.

How to Start a Return

Email us at support@elevatewithtarikeyo.com with your order number and a description of the issue. We will guide you through the next steps.

REFUND POLICY - THE BASICS

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

WHAT TO INCLUDE IN THE REFUND POLICY

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.